Refund policy

All Sales Are Final

Your happiness with your artwork truly matters to me. If for any reason you decide the piece isn’t the right fit, you may request a return within seven (7) days of delivery by contacting hello@katemcnamee.com.

Returns are eligible for a full refund, minus shipping costs.

Once your return is approved, please ship the artwork back within three (3) days. When possible, use the original packaging or a professional packing service. Return shipments must be sent via a trackable shipping method.

To receive full credit, artwork must be returned in its original condition. Refunds are issued within three (3) business days of the artwork’s safe return.

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Damaged or Lost Shipments

In the rare event that your artwork arrives damaged, please take photographs immediately—both of the outer packaging before opening and of the artwork itself. If possible, ask the shipping carrier to note the damage at delivery.

Please contact me as soon as possible at hello@katemcnamee.com. I will personally assist you with the claims process and work with you to either replace the artwork or issue a refund.

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Custom Commissions
All commissioned artwork is made specifically for you and is non-refundable.
Before shipping, I share progress photos and final approval images so you can feel confident and excited about your custom piece.

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Exchanges

I want you to truly love your artwork. If your piece doesn’t feel quite right, exchanges are accepted within seven (7) days of delivery and may be applied toward another available artwork of equal or greater value.

Artwork must be returned in original condition. Shipping costs associated with exchanges are the responsibility of the customer.

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Questions or Concerns
Your happiness means so much to me. If you have any concerns about your order, please email hello@katemcnamee.com, and I’ll do everything I can to ensure your art experience feels joyful and cared for.